Privacy Policy

EPIC Travel understands Data Privacy and the Security of Personal Data is a sensitive area and has become even more important with the new General Data Protection Regulation (GDPR) legislation. This Policy has been updated to cover how Epic Travels collects, uses, discloses, transfers and stores personal information, informing our clients of their rights over their Personal Data. This policy applies when our clients use our online services, either by web or through our mobile applications, by telephone or otherwise by using electronic means interacting with our websites, email or social media channels.

What data do we collect ?

Personal Data

Personal Data we collect is limited to what is necessary to conduct travel bookings and includes  name, date of birth, mailing address, contact telephone numbers, email  address, contact preferences, details to EPIC  Travels systems.

How we use your Personal Data

We use the Personal Data we collect and process it, either because it is necessary for us to do so as part of the services we provide to you due to having entered into a contract with us or because we have a legitimate business reason for doing so.

A) Activities carried out by EPIC Travels in order to provide the services you have entered into a contract with us for, are the following:

  • Managing your booking internally, communicating your booking  with external suppliers such as airlines, so as to ensure that the  services you requested are arranged, 
  • Communicating with you regarding your requested booking,  including sending booking information and travel documents necessary for  you to travel.
  • Assisting you or arranging for assistance to be provided to you by third parties in the event of an incident or health emergency which is in your vital interests.

 

Protection of Personal Information & Security

EPIC Travels acknowledges that the Information Security and the protection of our clients’ Personal Data is an ongoing commitment and will continue to evolve in complexity, as do threats.

How long do we keep your Personal Data?

Epic Travel retains your Personal Data for the period necessary to fulfil your booked travel arrangements except in cases when a longer retention period is required by law or other legal obligation. We will only hold the minimum necessary data to provide the services you have requested us to provide and we will do so for no longer than 12 months after the last booking has been completed. Should we be operating with you through a client contract and that be terminated, your data will not be kept for longer than 12 months. A period of up to 12 months post-contract termination is acceptable to cater for bookings which are made for up to 12 months in advance.

What are your rights as to your Personal Data?

Accessing it & requesting a copy

As entitled by the GDPR, as our clients, you have the right to request and receive a copy of your Personal Data in a user-friendly format.

Asking for it to be deleted – “Right to be forgotten”

You are also entitled to request the erasure of your personal data, exercising your “Right to be Forgotten”. 

Withdrawing your consent

At any given point in time, you have the right to withdraw your  consent for us to use your Personal Data when providing our services to  you. 

How can you contact us?

Any communications relating to data access requests or the withdrawal of your consent can be made in email to bookings@epictravelsuk.com

Policy

The EPIC Travels Privacy Policy is a live policy and adjusts to the  changes in the ever-evolving frameworks governing privacy concerns. As such, our Privacy Policy will change from time to time. Client rights will not be affected without the client’s explicit consent. All Privacy Policy changes will be communicated to our clients using email communications. Our users have the right to request a copy of a previous version of our Privacy Policy.