Have Questions? We've Got Answers!
At Epic Travels, we know that planning your journey comes with a few questions. Whether you’re booking an airport transfer, arranging a long-distance trip, or just curious about how our service works, our FAQ section is here to help. We’ve gathered the most common queries to make your booking process smooth, simple, and stress-free. If you still need help, our team is always here to assist you.
How do I book a journey with Epic Travels?
You can book online using our 4-step booking system, call us directly, or send an inquiry via email or WhatsApp.
How much notice do I need to give for a booking?
We recommend booking at least 24 hours in advance, especially for airport transfers or long-distance journeys. However, same-day bookings may be possible depending on availability.
Can I book a return journey at the same time?
Yes! You can book both legs of your journey during the same process or by letting us know your return details.
Will you track my flight?
Yes! We monitor all flights in real-time and adjust pickup times accordingly to avoid delays or missed connections.
Where will my driver meet me at the airport?
Your driver will meet you at the arrivals area with a signboard displaying your name (unless curbside pickup is arranged).
What happens if my flight is delayed?
No need to worry—we track delays and will adjust your pickup time accordingly, at no extra charge.
What payment methods do you accept?
We accept cash, debit/credit cards, bank transfer, PayPal, Apple Pay, Google Pay, and Zettle payments.
Do I need to pay a deposit?
In some cases, yes—especially for longer journeys or during peak travel times. We’ll confirm this when you book.
Can I get a receipt or invoice?
Absolutely. Please request it at the time of booking or ask your driver after the journey.
What type of vehicles do you offer?
We have a range of clean, comfortable, fully licensed 4-6 and 8-seater luxury vehicles —perfect for families or groups.
Can I request a child seat or booster?
Yes, please let us know during booking. We provide child and booster seats upon request at no extra charge.
Do you accommodate extra luggage or sports equipment?
Yes, but let us know in advance so we can assign a suitable vehicle.
Are your drivers licensed and insured?
All our drivers are fully licensed, DBS-checked, and insured. Our vehicles meet all local authority standards.
What happens if I need to cancel?
We offer free cancellation up to 24 hours before the journey. Cancellations after that may incur a fee.
Can I request the same driver for future bookings?
Yes, we’ll do our best to accommodate requests for specific drivers.
Do you provide long-distance journeys or custom trips?
Yes—we specialize in long-distance travel and tailored journeys. Just contact us for a quote.
Do you operate 24/7?
Yes, we’re available 24 hours a day, 7 days a week with advance booking.
How can I contact you?
You can call, text, WhatsApp, or email us. Visit our Contact Page for full details.